Returns & Refund Policy

We want you to be satisfied with your purchase. If for any reason your order is not the right fit, our return process is designed to be simple and transparent. Please review the policy below to understand how returns, exchanges, and refunds are handled.

Return Eligibility

Returns are accepted within 14 days from the date of delivery.

To qualify for a return, the item must meet the following conditions:

  • The item must be unworn and unwashed
  • All original tags must remain attached
  • The product must be returned in its original packaging
  • The item must be in the same condition as received

Items that show signs of wear, damage, scent, or alteration may not be accepted for return.

How to Initiate a Return

To start a return or exchange request, please contact customer support and include your order number along with the details of the request.

Once the request is received, instructions for completing the return and the return shipping address will be provided.

Exchanges

Exchanges are available if a different size or replacement item is needed.

All exchanges are subject to product availability. If the requested size or item is unavailable, a refund may be issued instead.

Faulty or Damaged Items

Every effort is made to ensure all products meet quality standards before shipping. However, if an item arrives damaged or faulty, please contact customer support as soon as possible.

For confirmed faulty items:

  • Return shipping costs will be covered
  • A replacement or full refund will be offered

Customers may be asked to provide photos of the item to help verify the issue.

Items Not Eligible for Return

Returns may not be accepted under the following circumstances:

  • Items that have been worn, washed, or altered
  • Products returned without original tags
  • Items returned after the 14-day return window
  • Products not returned in their original condition

Returns that do not meet these requirements may be declined.

Refund Process

Once a returned item is received and inspected, a refund will be processed if the item meets the return conditions.

Refunds are issued to the original payment method used during checkout.

Refund Processing Time

After the returned item has been approved, refunds are typically processed within 10–14 business days.

Processing time may vary depending on the payment provider or bank.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • A faulty item
  • A damaged product received upon delivery

In such cases, return shipping costs will be covered.

Contact for Returns and Refunds

If you have any questions regarding returns, exchanges, or refunds, please contact customer support:

Email: sfdcclothing@gmail.com 

Please include your order number in all correspondence to help process your request faster.